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Shipping & Returns

CANCELLATIONS: 
Your order begins processing immediately after you place your order. During the order processing time, it may be possible to cancel your order. However, 
once the order moves into the production process, it cannot be canceled.
In the unlikely event that you wish to cancel your order, you can contact ID Enhancements, Inc. at sales@ide-corporate.com or by phone at 1.800.279.4560 
to attempt to cancel your order.  ID Enhancements, Inc. does not guarantee that any order placed can be cancelled.
If you have changed your mind about the order and it is too late to cancel, it may be possible to make a return in accordance with the Return Policy.  
Custom-printed products also carry a non-refundable setup charge that is assessed once your proof has been produced.
 
RETURNS:  
Did you order something you don't need?  Perhaps you decided against your purchase. You may return most new, unopened items within 
30 days of delivery for a refund, minus a 20% restocking fee.  Non-defective items must be returned "unopened" in their original packaging. 
This does, however, exclude all custom-encoded access credentials. Access credentials are custom-encoded per your specifications and
are not returnable.
All returns must reference an authorized RMA #. This number can be provided by contacting Customer Service at 1.800.279.4560. Should your purchase be 
a defect or a result of our error, we will pay the return shipping costs by providing a prepaid, addressed, shipping label for the return shipment.  
When returning a non-defective item purchased online, simply login to your account; view the order using the "Completed Orders" link 
under the My Account menu; and click the Return Item(s) button. You will be notified via e-mail of your refund once we've received and
processed the returned item. When utilizing an RMA for equipment repairs not covered by a warranty, a $90.00 evaluation fee will be assessed.
This fee will be absorbed into the Labor Charge if the item is repairable. If the item is not repairable or repaired, only the $90.00 evaluation
fee is due and payable. Equipment left with ID Enhancements, Inc. for over 90 days without payment will become the property of ID Enhancements, Inc.

Non-customized, photo ID products sold in a "sealed package" maybe returned if the package has not been opened or tampered with. This includes,
but is not limited to, printer ribbons, cleaning kits and other photo ID products. If the "sealed package" has been opened, the product is not returnable.
Applicable restocking fees will be still be assessed.

Some items are shipped with an RFID tag for identification. This tag is not to be removed. Should the tag be removed, this voids any warranty associated
with the product and deems the product NON-RETURNABLE.
 
SHIPPING: 
We can ship to virtually any address in the world. Note that there are restrictions on some products. All international orders must be prepaid via WIRE 
TRANSFER prior to processing; or via Paypal. Orders paid via Paypal will ship ONLY to a confirmed shipping address.  Credit cards are not accepted for
orders outside of the United States. Domestic orders (paid via credit card) must be processed using a United States issued credit card.  Duties and taxes
are the responsibility of the buyer - not ID Enhancements. Shipments that are refused for delivery and returned to ID Enhancements will have any
charges incurred with refusal, deducted from the amount of the product credit.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you 
choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. PRIMARY proximity products
ship within 48 hours (two business days); PREMIER proximity products ship the same day.  Order cutoff is 2pm EST, Monday thru Thursday; and
10am EST on Friday.  In the event you order a PREMIER and a PRIMARY on the same order, the order will be shipped following the PRIMARY conditions
(shipment within 48 hours). 


Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.
To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.  Items sold as "FREE SHIPPING" are
only shipped via Ground Service.  ID Enhancements, Inc. reserves the right to change a shipping method from UPS Ground to USPS Priority if adverse
weather conditions are anticipated, and a delay in shipment is foreseen; or if the transit time can be reduced by altering the carrier.  No rate
reimbursements or extra charges will be issued.

In the event your shipment is UNDELIVERABLE, or must be re-routed to another address or suite number, a $25 surcharge will be assessed to the order,
and will be due and payable upon contact.

INTERNATIONAL ORDERS:
All international shipments are subject to freight adjustments. In the event your freight charge needs to be adjusted upwards, you will be contacted prior to 
processing.

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