ALARM.com Warranty Information

Limited Warranty Policy

ID Enhancements, Inc. provides a limited one (1) year warranty from the original date of purchase, subject to the terms, conditions, eligibility requirements, and procedures outlined below.

1-Year Warranty

From Original Purchase Date

Professional Installation

Certified Alarm.com Installer Required

Alarm.com Determination

Final Warranty Eligibility & Resolution

Warranty claims are administered in accordance with the official warranty policies and procedures of Alarm.com. Final warranty determinations are made by Alarm.com.

Important: Failure to follow the eligibility requirements and warranty procedures described on this page may result in denial of warranty coverage.

Installation Requirement

To qualify for warranty coverage, the product must be professionally installed by a Certified Alarm.com Installer.

Professional installation is required for warranty eligibility.
Proof of professional installation may be required during the warranty process.

Self-Installed Products: Products installed by an end user are not eligible for warranty coverage through Alarm.com or ID Enhancements, Inc. ID Enhancements does not provide technical support, warranty processing, or replacement services for self-installed products.

How to Initiate a Warranty Claim

All warranty claims must be initiated by the Certified Alarm.com Installer responsible for the installation.

1	Installer Contacts Alarm.com The Certified Alarm.com Installer must submit a support ticket directly with Alarm.com regarding the product issue.
2	Alarm.com Reviews the Claim Alarm.com evaluates the reported issue and determines warranty eligibility and the appropriate resolution.
3	ID Enhancements Provides Next Steps Once Alarm.com has reviewed the claim and issued its determination, ID Enhancements will provide applicable return instructions and next steps for repair, replacement, or refund.

Please Note: ID Enhancements, Inc. cannot submit warranty claims on behalf of installers or end users. End users may not initiate an Alarm.com warranty claim directly through ID Enhancements.

Warranty Determination Timeline

Following receipt of the defective product, Alarm.com typically issues a warranty determination—repair, replacement, or refund—within approximately one (1) week. Actual processing times may vary.

What the Limited Warranty Covers

Subject to all eligibility requirements, the limited warranty applies to qualifying products that, within one (1) year of the original purchase date:

Defective on Arrival

Products determined to be defective upon arrival (DOA).

Installation Failure

Products that fail during professional installation by a Certified Alarm.com Installer.

Defect During Normal Use

Qualifying defects that develop under normal use and service following professional installation.

Warranty coverage is limited to defects in materials or workmanship as determined by Alarm.com.

Exclusions & Limitations

The following conditions are not covered under this limited warranty:

Products installed by an end user or otherwise self-installed.
Products outside the one (1) year warranty period.
Damage caused by improper, incorrect, or non-compliant installation.
Damage caused by misuse, abuse, negligence, modification, unauthorized repair, or other external causes.
Damage caused by power surges, environmental conditions, or physical damage.
Products returned without an approved warranty claim.

Products falling into any of the above categories are not eligible for warranty repair, replacement, or refund.

Limitation of Liability

ID Enhancements, Inc.’s role is limited to the administration of Alarm.com’s warranty process. Final warranty eligibility and warranty determinations are made exclusively by Alarm.com.

ID Enhancements, Inc. shall not be liable for incidental, consequential, or indirect damages arising from product failure, improper installation, misuse, or other conditions outside the scope of the applicable warranty.