CANCELLATIONS: Your order begins processing immediately after you place your order. During the order processing time, it may be possible to cancel your order. However, once the order moves into the production process, it cannot be cancelled. In the unlikely event that you wish to cancel your order, you can contact ID Enhancements, Inc. at firstname.lastname@example.org or by phone at 1.800.279.4560 to attempt to cancel your order. ID Enhancements, Inc. does not guarantee that any order placed can be cancelled. If you have changed your mind about the order and it is too late to cancel, it may be possible to make a return in accordance with the Return Policy. Custom-printed products also carry a non-refundable setup charge that is assessed once your proof has been produced.
RETURNS: Did you order something you don't need? Perhaps you decided against your purchase. You may return most new, unopened items within 30 days of delivery for a refund, minus a 20% restocking fee. Non-defective items must be returned "unopened" in their original packaging. This does, however, exclude all custom-encoded access credentials. Access credentials are custom-encoded per your specifications and are not returnable.
All returns must reference an authorized RMA #. This number can be provided by contacting Customer Service at 1.800.279.4560. Should your purchase be a defect or a result of our error, we will pay the return shipping costs by providing a prepaid, addressed, shipping label for the return shipment. When returning a non-defective item purchased online, simply login to your account; view the order using the "Completed Orders" link under the My Account menu; and click the Return Item(s) button. You will be notified via e-mail of your refund once we've received and processed the returned item. When utilizing an RMA for equipment repairs not covered by a warranty, a $100.00 evaluation fee will be assessed. This fee will be absorbed into the Labor Charge if the item is repairable. If the item is not repairable or repaired, only the $100.00 evaluation fee is due and payable. Equipment left with ID Enhancements, Inc. for over 90 days without payment will become the property of ID Enhancements, Inc.
Non-customized, photo ID products sold in a "sealed package" may be returned if the package has not been opened or tampered with. This includes, but is not limited to, printer ribbons, cleaning kits and other photo ID products. If the "sealed package" has been opened, the product is not returnable. Applicable restocking fees will be still be assessed. Credits issued against returned products are only applicable toward future purchases.
Customized access credentials can only be returned in the event the product ceases to work. Returns for "dead products" are covered under the Lifetime Warranty for that product. Returns of this nature require an authorized RMA. Any products deemed non-working will receive a credit toward a future purchase. Product refunds against credit cards are not provided.
Some items are shipped with an RFID tag for identification. This tag is not to be removed. Should the tag be removed, this voids any warranty associated with the product and deems the product NON-RETURNABLE.
SHIPPING: Our shipping terms are FOB: Hartsville, SC. This term means that the buyer takes responsibility once the goods leave our shipping dock. Under these standard terms, shipments are prepaid and insured in the event of loss or damage. Should you wish to utilize your own freight account, insurance is recommended to ensure against loss or damage. Waiving your right to this insurance is not recommended. *When shipping on the customer's freight account, the customer is responsible for filing claims in the event a package is lost. The amount of the invoice is still due to IDE as the claims reimbursement will be sent directly to the customer via the freight carrier. In addition, freight carriers are now implementing 3rd Party Service Fees. Should you wish to bill freight charges to your own freight account, we can comply; however, a 4% fee of the product total will be assessed to the order to cover the 3rd Party Service Fee.
Shipments that are refused for delivery and returned to ID Enhancements will have any charges incurred with refusal, deducted from the amount of the product credit. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. PRIMARY proximity products ship within 48 hours (two business days); PREMIER products ship the same day. Order cutoff is 2pm EST, Monday thru Thursday; and 10am EST on Friday. In the event you order a PREMIER and a PRIMARY on the same order, the order will be shipped following the PRIMARY conditions (shipment within 48 hours).
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Items sold as "FREE SHIPPING" are only shipped via Ground Service, and only applicable to the contiguous USA. ID Enhancements, Inc. reserves the right to change a shipping method from UPS Ground to USPS Priority if adverse weather conditions are anticipated, and a delay in shipment is foreseen; or if the transit time can be reduced by altering the carrier. No rate reimbursements or extra charges will be issued.
In the event your shipment is undeliverable, or must be re-routed to another address or suite number, a $25 surcharge will be assessed to the order, and will be due and payable upon contact. For claims regarding non-delivery or mis-delivery of products, IDE must be notified within 45 days from the date of the order.
PRICING ERROR: If an item is priced incorrectly, you will be contacted and presented with the corrected pricing and option to proceed, or option to cancel. All prices are subject to change without notice.
INTERNATIONAL ORDERS: All international shipments are subject to freight adjustments. In the event your freight charge needs to be adjusted upwards, you will be contacted prior to processing. We can ship to virtually any address in the world. Note that there are restrictions on some products. All international orders must be prepaid via bank transfer, wire transfer or Paypal prior to processing. Orders paid via Paypal will ship ONLY to a confirmed shipping address. Credit cards are not accepted for orders outside of the United States. Domestic orders (paid via credit card) must be processed using a United States issued credit card. Duties and taxes are the responsibility of the buyer - not ID Enhancements, Inc.